ERP Integration in E-Commerce
ERP stands for “Enterprise Resource Planning”. It is the process of planning resources of commercial institutions such as money, labor, materials, machinery and fixed assets. As a strategic management tool for all companies, ERP also includes solution partners. Collaborating business partners such as suppliers, transporters, customs agents and insurers have a place in the process.
Integrating ERP into the systems of a corporate company allows coordinated action in coordination. It provides information to all stakeholders in the process on the subject of their interest and minimizes the need for interprocess information. It is also the most important function of firms to centralize their resources and information.
ERP is also among the indispensables of e-commerce. In the case of seamless integration of stocks in all channels or omni-channel (multi-channel) architecture, the ground where data will be evaluated and shared is the ERP integration ground. This integration allows to keep up with the online world and provides a fast, scalable and efficient e-commerce system.
ERP integrations in e-commerce are the processes that connect the e-commerce site with internal systems and simplify the purchasing experiences. In recent years, the integration of practical ERP software to e-commerce sites has become widespread. These integrations combine e-commerce activities with production, customer data, accounting and logistics processes. ERP integration; It can be integrated into many modules such as finance, accounting, stock, shipping and warehouse management.
For ERP integration in e-commerce, the data to be integrated must first be determined. While making these determinations, the answers to the questions such as the source given, to which unit or person it will be sent, and how often these data will be updated are important. Data flow usually happens from the ERP to the e-commerce system. Orders are transferred from the e-commerce system to the ERP and this transfer is extremely important. External orders can also be included in the data flow from ERP to the e-commerce system.
The data related to the order or product used in the ERP system allows stock management and tracking of the shipping process. The ERP system, which also contains customer data, is an important factor that increases the efficiency of the e-commerce ecosystem. Product data is important when establishing ERP integration. It is one of the most important goals of a good ERP integration to save these data in a planned manner and to send them to the correct address with a correct channel. This also helps to avoid risks.
Answers to some questions should also be given while making ERP integrations in e-commerce. What if there is a problem with the ERP system or if ERP is disabled? How will the e-commerce site continue its activities without ERP or will the site work without ERP? While the problem in ERP continues, will the data added to the e-commerce site be able to match when the problem in the ERP system is resolved? The answers to all these and similar questions are factors that should be considered in ERP integration planning. In addition, it should be able to meet e-transformation requirements such as ERP, e-invoice, e-dispatch note and e-archive.
Advantages of ERP Integrations in E-Commerce
One of the main goals of e-commerce projects is to be a corporate structure. Enterprise Resource Planning offers some advantages for e-commerce projects with a corporate structure. Dealing with all resources in e-commerce systems, ERP manages all processes.
The integration of ERP systems into e-commerce systems basically provides the following advantages
- It provides automation to the corporate processes of e-commerce systems.
- It allows transactions to proceed faster.
- It allows faster delivery and cargo processes, one of the critical processes in the e-commerce sector.
- It carries out all transactions in e-commerce quickly and securely.
- It allows the e-commerce system to report resource planning.
- It enables logistics processes such as stock, shipment and cargo to be managed from a single center.
What is Included in E-Commerce ERP Integration?
ERP integrations should be built on an integrated approach. The entire editing needs to keep up with the speed of the online world, fierce competitive conditions and productivity requirements.
In this context, common ERP integrations used in e-commerce systems are;
- Stock tracking
- Shipping processes
- Category integration
- Product synchronization
- Finance integration
- Accounting integration
In an e-commerce system that is disconnected from ERP, there may be difficulties in managing images, site prices, campaigns, categories, customer data, order cancellations, payment controls and product details. Not every ERP integration provides flexibility to focus on needs. At this stage, management of different categories of stock and price policies from a single center comes to the agenda.
Some conditions must be met in order to take part in the ever-evolving e-commerce ecosystem. For this reason, a strong ERP integration should be provided behind e-commerce sites. ERP integration should be structured according to the needs of the e-commerce site, not the products.