Most common problems in warehouse management
Warehouse management and logistics are very important stages in the successful execution of e-commerce operations. Because e-commerce companies that do not set up the logistics system well may face risks such as increasing customer complaints, decreasing sales and even having to close the business. So, what problems do e-commerce companies experience the most in warehouse management and what should they consider to solve them?
Return of returned products to the supplier for return or exchange
In order to avoid any problems in this regard, e-commerce companies should carefully prepare their business contracts with suppliers. Under normal conditions, suppliers are obliged to buy / change the products coming from the customer for return or exchange within the scope of consumer rights legislation. However, at this point, articles that are not included in the scope of the contract may cause some problems in this regard.
Workload due to over-capacity shipment of products to the warehouse
If good coordination between the warehouse and other departments is not achieved, they may have to deal with various problems. Planning department’s product shipment planning over the warehouse capacity is just one of the possible problems. In such a case, there may be disruptions in the delivery of products to the customer, as there will be an excessive workload in the warehouse. In order to avoid this problem, the capacities of the goods acceptance, quality control, warehouse stock and shipment departments in the warehouse should be made on the basis of product group.
Incomplete / incorrect documents and information of products coming to the warehouse
E-commerce companies experience such problems mostly with supplier companies. In order to avoid these problems, when making business agreements with supplier companies, “product shipping information standards” should be determined clearly. Suppliers must definitely know the label information and delivery note details they will write on the parcel. For example, having information such as brand, model, color, and size on the waybill can be a practical measure that prevents problems that may occur during goods acceptance at the warehouse.
Confusion / loss of products waiting in warehouse goods acceptance area
In order to overcome such problems, solutions such as defining the receiving areas in the warehouse and separating them with ground lines can be produced. Separating separate areas for stocked and consignment products and placing each batch of products on separate pallets can also be successful in preventing such confusion problems. In addition, labeling the product on the pallets will greatly facilitate your work.
Receiving goods in the warehouse and logistics are vital in e-commerce business processes. It is possible to experience customer losses as a result of the slightest mistake to be made here. For this reason, it may be useful to take some measures to facilitate operational processes. In addition, the fact that your e-commerce store is equipped to meet customer needs also plays a major role in increasing satisfaction rates.